Privacy Policy

At The Royal Pet Company, your privacy is our priority. Just as we treat pets like royalty, we treat your information with the same care. We collect only what’s necessary to provide a safe, luxurious, and seamless shopping experience.

Information We Collect

  • Device Information: Browser, IP address, time zone, cookies, and site interactions.
  • Order Information: Name, billing/shipping address, payment details, email, and phone number.

Together, these form your Personal Information, which we protect with care.

How We Use Your Information

We use your information to:

  • Process Orders – Payments, shipping, invoices, confirmations.
  • Communicate With You – Order updates, offers (opt-in only), important notices.
  • Enhance Security – Detect fraud or suspicious activity.
  • Improve Experience – Analyze browsing and optimize our site.
  • Marketing (Optional) – Personalized promotions and recommendations.

We never sell or misuse your data.

Sharing Your Information

We share limited data with trusted partners to operate and improve our store:

We may also share information when required by law.

Behavioral Advertising

We may use your information for tailored ads via:

You can opt out anytime via the Digital Advertising Alliance.

Your Rights

If you’re an EU resident, you may:

  • Access, correct, or delete your personal information.
  • Restrict processing or request data transfer in portable format.

Some information may be transferred outside the EU (e.g., Canada, USA).

Data Retention

We keep order information only as long as needed for service, record-keeping, or until you request deletion. Session cookies may store preferences like currency for a smoother experience.

Security & Minors

We use industry-standard safeguards to protect your data.
Our site is not intended for children under 18.

Updates & Contact

We may update this policy to reflect new practices or legal requirements.
For questions or to exercise your rights, please contact us.