Return Policy

At The Royal Pet Company, we want every purchase to be perfect for you and your pet. That’s why we offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, simply visit our Contact Page and let us know the details of your issue so we can begin the return or refund process. You can always reach out with any return questions.

Damages and Issues

Please inspect your order upon delivery and contact us right away if an item is defective, damaged, or if you receive the wrong product. This allows us to evaluate the issue and make it right.

Exchanges

The fastest way to receive the product you want is to return your original item. Once your return is accepted, you can place a new order for the desired product.

Refunds

We will notify you once we’ve received and inspected your return and let you know if your refund is approved. If approved, it will be processed back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Thank you for choosing The Royal Pet Company.